By William Channer (host) and Claire Lew @DormRoomTycoon
(這是一個訪談性 podcast 的文字版，在網頁上也有 podcast 本身的連結。) Claire Lew 是 Know Your Company 的 CEO，Know Your Company 提供軟體工具讓公司管理層能夠更有效的和員工溝通。 訪談本身非常長，近七十分鐘，談了很多包含 Lew 創立公司和公司發展的一些故事，以下僅節錄一些跟領導有關的片段。
Lew 的祖父 Lew Byong-hyun 是 92歲的南韓退役四星上將，也曾在雷根 (Ronald Reagan) 時期任南韓駐美大使，Lew 從她的祖父學到了很多關於領導的技能，其中一個就是大局觀：
But in terms of inspiration, in terms of looking at what true leadership looks like, the resolve to focus on what matters, what the bigger picture is, who we’re trying to help… When things don’t exactly go my way with the company or you know, we’re, we’re trying to figure something out or we’re at a crucial decision point… Keeping that greater purpose of service in mind.
The best leaders don’t try to control people or run them or even supervise and the best leaders focus on what actually intrinsically motivates people and just trying to create an environment that allows people to tap into that motivation themselves. So true leaders think about how can I create the best environment and set of how can I get this person to do the thing that I want them to do?
The second is clarity. So what is that environment that you’re trying to create? Because the best kinds of environment for people working, it’s just to know what’s going on in the rest of the team, what does success look like? Or how does what I’m doing day to day fit into that bigger picture?
It’s the way in space in which people work, right? So it can be assumptions of how people are supposed to do something. It can be the actual sort of policies and rules for where and when you can work. It can be the norms for how I’m supposed to work and what sort of mindset I’m supposed to have. So it’s all of that.
I think we are easily bad managers because we want stuff to happen. It’s human nature. We are inherently selfish and we want certain things to happen… the way that we believe that we accomplish that is we take control…
… so finding that balance, I think as an entrepreneur of like not torturing yourself for the things you can’t control, but also putting energy behind the things that are well within your control. And, so I think that patience is important because especially for us as a business, our goal is we want to be around for the next 10, 15, 20 years, you know, my vision for Know Your Company is for it to be the place and the resource for any leader who wants to create a positive work environment.